Frequently Asked Questions
Got Questions? We’ve Got Answers.
Welcome to our FAQ page, where you'll find everything you need to know about the S’wheat Reusable Bottle. Whether you're curious about our products, our sustainability initiatives, or how to place an order, we’ve covered all the details to help you make informed decisions. Explore below for quick answers to the most commonly asked questions!
Product information
Is the S'wheat Bottle safe for Coeliacs?
Yes, the S'wheat Bottle is safe for Coeliacs and free from Gluten.
How long does the S'wheat Bottle last?
The S'wheat bottle is designed to last up to 10 years when properly cared for.
Does the S'wheat Bottle contain Melamine?
No! All S'wheat products are completely free from Melamine and BPA.
What is the size?
S'wheat Bottles have a capacity of 550ml / 19.3oz
Weight: 270 grams, Height: 22.5cm, Diameter 7.5cm
What are S'wheat Bottles made from?
The S'wheat Bottle features wheat stalks as raw materials. We use naturally grown wheat stalks in the production of our S'wheat bottles.
How do I care for my S'wheat bottle?
To keep your S’wheat Bottle in top condition:
- Clean thoroughly before first use.
- Hand wash with hot, soapy water for best results.
- It’s dishwasher-safe once the carabiner is removed.
- Not suitable for microwave, fridge, or freezer use.
- Avoid using with carbonated drinks.
- Be cautious with hot liquids as they can burn.
Orders & Shipping Information
Where do you ship to?
We ship worldwide. Shipping costs will apply, and will be added at checkout.
How long will it take to get my order?
All UK deliveries will be dispatched with Royal Mail 48 hour Tracked and may take 3-5 business days to arrive.
Option to upgrade to 24 Hour Tracked available at checkout.
Overseas deliveries will be dispatched with Fedex or Royal Mail International Tracked and can take between 7-16 days.
How much does shipping cost?
UK shipping is free on orders over £40.
UK standard shipping - £3.00
UK next day shipping - £5.00
Rest of world - £9.99
Will I have customs and duties to pay?
For international orders, customs and duties may apply depending on your country's regulations. These fees are the responsibility of the customer and will vary based on the destination. Please check with your local customs office for specific information.
How will my S’wheat Bottle be packaged?
To ensure the safe arrival of your order, your S'wheat Bottle will be inside of a recyclable paper carton. This will then be inside a recyclable cardboard mailer box.
We do not use any plastic in our packaging and always strive for the most eco-packaging options possible.
Returns & Cancellations
What is the returns policy?
Customer satisfaction is our number one priority and we want every customer to have a great experience with S'wheat. We think you’ll love your S'wheat Bottle but if for any reason you’re not 100% happy with your purchase, get in touch with us on hello@swheatbottle.com and a member of the team will be happy to help.
Can I edit or cancel my order?
Once the order is confirmed and paid for, we won't be able to make changes to it. However, you can return the products if they are in a resalable condition for a full refund on the products. Please note, shipping costs are non-refundable and the customer is responsible for return shipping cost.